Legal Liaisons, LLC
Professional Paralegal and Law Office Management Services
A Legal Career Without the Law Degree
At Legal Liaisons, LLC, our mission is to take a genuine interest in our clients, understand their objectives, and meet or exceed their expectations by utilizing our skills, knowledge, and experience while maintaining an uncompromising dedication toward excellence and ethical standards.
The Client Connection
An Idea Is Born
At Legal Liaisons, LLC, our mission can be simplified to one phrase: client services. After years of working in the legal field, it became apparent that the number one client complaint in dealing with attorneys and their legal staff is a lack of communication. Sadly, there’s a reason for this lack of communication: caseloads that far outweigh the in-house employee resources combined with the fact that most attorneys are focused on handling the case, not the client. Let’s face it. You don’t need a law degree to communicate; all you need is time and adequate staff. Unfortunately, most attorneys don't have the time and can’t withstand the cost of hiring more employees. So I thought: What if law firms had a viable option outside of hiring additional employees, employees who rarely have the legal experience needed for law office efficiency? And then it hit me: Attorneys need a liaison to delegate projects, document preparation, and general law office management to that can work with their in-house office team so that they can spend more time developing client services to promote client communication and office efficiency. That’s how the idea of Legal Liaisons originated.
What We Do
Legal Liaisons, LLC, provides virtual and on-site freelance paralegal and law office management services that fill in the gaps so that law firms can reestablish lines of client communication thereby boosting revenue, reputation, and repeat clients. Whatever your legal needs might entail, Legal Liaisons, LLC, is there to promote your firm. Let us help you with all of your law office needs to improve client services and client communication.
We are committed to security and confidentiality.
As professionals, we understand that reputations are at stake, and breaches can have critical ethical consequences. We don't take that responsibility lightly, and we regularly review new technologies to eliminate security concerns.
At Legal Liaisons, LLC, we regard confidentiality as a top priority. As professionals, we are bound by the Code of Ethics and Professional Responsibility of the American Bar Association (ABA) and the National Association of Legal Assistants (NALA).
CONFLICT OF INTEREST
We perform an internal conflict of interest check as to client and case names provided by the prospective attorney/client from the onset of a working relationship. A conflict of interest check is also performed with any contract paralegal or independent paralegal assigned to your files. Any potential conflicts or red flags will be disclosed. Additionally, we maintain a Conflict of Interest Policy outlining the appropriate steps to be taken by our paralegals should a conflict arise.
FILE AND INFORMATION EXCHANGE
Most of your communications with our paralegals will occur through email. Documents and files are often shared through a Software as a Service (SAAS) platform such as Dropbox or other cloud-based providers. Your preferences concerning cloud-based services will be discussed, and a plan will be implemented which meets your specifications.
We offer several different levels of paralegal and law office management support. Our support for your business will be customized to your needs, so, you’re not paying for any services you don’t need. Our mobile notary services allow for on-demand service at your convenience.
As a virtual or on-site service provider, Legal Liaisons, LLC, is a business, not an employee. This means no need to provide office space, equipment, or employee benefits (i.e., NO OVERHEAD). Likewise, our independent paralegal services offer individuals an alternative to hiring an expensive attorney.
By delegating your paralegal and law office management needs to Legal Liaisons, LLC, you and your staff will have additional time to focus on more complex issues. Our process serving service frees up staff time and expedites service of process without sacrificing quality and professionalism.
Improved Client Service
With the additional support, you and your staff will be able to serve your clients in a more efficient and effective manner. This makes you, your staff, and your clients happy.
Utilizing the paralegal services offered by Legal Liaisons, LLC, frees up your valuable time to focus on revenue-generating activities. With our proficient staff at your fingertips, you can generally expect fast turnaround times and consistent, reliable deliveries.
About the Owner:
Rachel J. Henley
Rachel received her BA in Legal Studies from Mississippi University for Women with a minor in Management Information Systems and received her MS in Justice Studies with a Public Administration concentration from Southern New Hampshire University. She has over 22 years of experience working in the legal field for solo-practitioners and law firms where she has worked as a paralegal, legal administrator, and law office manager. She is presently studying to obtain her CP, is a member of NALA, and currently serves on the Legal Studies Advisory Board at MUW.